Description

Join JPMorgan Chase's Risk Management and Compliance team, where your expertise will be pivotal in maintaining our strength and resilience. You'll be tasked with anticipating emerging risks and using your judgement to address challenges impacting our company, customers, and communities. Our culture encourages innovative thinking and challenges the status quo, striving for excellence in all we do.

As a Product Associate within JPMorgan Chase's Risk Management and Compliance team, you will play a pivotal role in promoting innovation and operational excellence across the ORDG product suite. Leveraging user research, data analysis, and customer feedback, you will help create and enhance products that meet evolving business needs. You will collaborate with cross-functional teams, support strategic AI/ML initiatives, and contribute to seamless product operations and process automation. This is an opportunity to make a significant impact by shaping the future of our products and supporting the ongoing success of our organization.

Job Responsibilities

• Assist product owners with user research, user story development, and product strategy formulation.
• Facilitate requirements gathering, documentation, and effective stakeholder communication.
• Develop and maintain technical documentation, including system specifications, user guides, and process documentation, to ensure clear communication and knowledge sharing across teams.
• Support the full product delivery lifecycle, including User Acceptance Testing (UAT) coordination and release planning.
• Participate in Agile development practices, including sprint planning, daily stand-ups, and retrospectives. Collaborate with the development team to ensure timely delivery of features and enhancements.
• Provide comprehensive support for AI/ML projects across products, including model performance tracking, ongoing maintenance, and prompt engineering.
• Collaborate with data science, engineering, and cross-functional teams to gather user requirements and ensure solutions are aligned with business objectives and governance standards.
• Assist the AI/ML Program Lead in the development, scoring, evaluation, and continuous refinement of production AI agents and prompts by analyzing performance metrics, collecting user feedback, and implementing improvements to enhance accuracy, reliability, and user experience.
• Deliver Level 2 support for products within the ORDG suite (DOGMA, FPSP, LRCM, ASRB, RM&C Bulletin, PEGA).
• Troubleshoot and resolve escalated technical and operational issues, minimizing business disruption.
• Maintain the stability and reliability of existing PEGA workflows through proactive monitoring and issue resolution.

Required qualifications, skills and capabilities

• Demonstrated troubleshooting and problem-solving skills, with the ability to identify issues, think critically, and develop practical solutions, including process improvements.
• Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders and clearly document requirements.
• Proven ability to collaborate in cross-functional, fast-paced environments, building relationships and facilitating discussions to gather requirements and resolve issues.
• Meticulous attention to detail, ensuring accuracy in data analysis, documentation, and requirement gathering.
• Proficiency in data analysis, with the ability to identify trends, draw meaningful insights, and support business decisions using analytical tools and techniques.
• Strong customer focus, dedicated to understanding and meeting the needs of internal and external clients by delivering user-friendly, value-added solutions.
• Basic understanding of project management principles, including task prioritization, time management, and the ability to manage multiple projects simultaneously.

Preferred qualifications, skills and capabilities

• Experience with analytical tools.
• Experience working with Agile methodologies like Kanban & Scrum
• Advanced degrees or professional certifications (PMP, CSM, CSPO)
• Familiarity with business intelligence tools (Qlik Sense, Tableau, PowerBI, Alteryx).
• Experience with LLM prompt development, testing, and refinement.
• Familiarity with PEGA workflow management and automation.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

\n Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.\n
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\n Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.\n